Privacy Notice

This Privacy Notice explains how AccountIQ collects, uses, and protects your personal information when you use our website and accounting services. AccountIQ is committed to protecting your privacy and handling your data in an open and transparent manner, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

AccountIQ is a service operated by LumenIQ (the "data controller"), a company registered in England and Wales (Registered Company 16878795, VAT Reg No: GB 507 9006 00) with its registered office at 128 City Road, London, EC1V 2NX. If you have any questions about this notice or how we handle your data, contact us at team@accountiq.uk.

2. The information we collect

• Account information — your name, email address, business name, and the credentials you use to sign in.
• Waiting-list information — the name, email address, business name, and plan interest you provide when joining our preview waiting list.
• Financial and business data — the information you enter into the service, such as contacts, invoices, bills, bank transactions, and reports.
• Usage and technical data — information about how you access and use the service, including IP address, browser type, device information, and audit logs of activity within your account.
• Communications — records of correspondence when you contact us for support.

3. How we use your information and our lawful bases

We process your personal information for the following purposes:

• To provide, maintain, and secure the service, and to administer your account (performance of a contract).
• To respond to waiting-list registrations and tell you when access becomes available (legitimate interests and, where required, consent).
• To process payments and manage subscriptions (performance of a contract).
• To send service-related communications, such as security and account notifications (legitimate interests / legal obligation).
• To improve and develop the service and prevent fraud or misuse (legitimate interests).
• To comply with our legal and regulatory obligations (legal obligation).

4. Sharing your information

We do not sell your personal information. We share it only with trusted service providers who process data on our behalf (for example, hosting and email-delivery providers), and only to the extent necessary to provide the service. These providers are bound by contractual obligations to keep your information secure and to use it only for the purposes we specify. We may also disclose information where required by law or to protect our legal rights.

5. International transfers

Where personal information is transferred outside the UK, we ensure an appropriate safeguard is in place, such as an adequacy decision or the International Data Transfer Agreement (or equivalent standard contractual clauses).

6. Data security

We provide multiple layers of protection for the personal and financial information you trust to AccountIQ. Measures include encryption of sensitive data, role-based access controls, two-factor authentication, and a full audit trail of changes within your account. While no system can be guaranteed completely secure, we work continually to protect your information and to maintain the integrity of our systems.

7. Data retention

We keep your personal information for as long as your account is active and for as long afterwards as is necessary to comply with our legal obligations (for example, tax and accounting record-keeping requirements), resolve disputes, and enforce our agreements. Waiting-list details are retained until you ask us to remove them or are no longer needed for the purpose for which they were collected.

8. Your rights

Under UK data protection law you have the right to:

• access the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request erasure of your information in certain circumstances;
• restrict or object to our processing of your information;
• request the transfer of your information (data portability); and
• withdraw consent at any time where we rely on consent.

To exercise any of these rights, contact us at team@accountiq.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk, though we would appreciate the chance to address your concerns first.

9. Cookies

We use a small number of essential cookies that are necessary for the website and service to function, such as keeping you signed in and protecting forms against cross-site request forgery. These cookies do not track you for advertising purposes.

10. Changes to this notice

We may update this Privacy Notice from time to time. When we make material changes, we will update the "last updated" date above and, where appropriate, notify you directly.

11. Contact us

LumenIQ, 128 City Road, London, EC1V 2NX · team@accountiq.uk · 020 3151 3651